For services rendered by Erin N. O’Reilly via Strategic L2.
Coach/Consultant/Teacher: Erin N. O’Reilly
Client/Customer/Advertiser: Any individual, group, or company purchasing products or services from Erin N. O’Reilly via Strategic L2.
This part of refund policy is applied to all coaching and teaching sessions.
1. Service not provided. If we fail to be online at the specified time for a service appointment, you will receive an automatic full refund.
1.1 Missed appointments. If you fail to be online at the specified time for a service appointment, we will wait 15 minutes past the appointment start time for you to attend the appointment. No refunds will be given for missed appointments. It is the client’s responsibility to ensure the proper time zone when scheduling appointments. You can make sure the appointment time is correct be verifying the date/time on your computer.
1.2 Cancelled appointments. If you cancel an appointment on less than 3 hours notice (as logged via receipt of vCita message, email, or voicemail), the service fee is deemed fully earned by Strategic L2 having held the time available for you and is non-refundable.
1.3 Paid services. Refunds requested for a fully paid coaching session or teaching hour will be considered on a case-by-case basis.
1.4 Please allow up to ten business days for coaching session or teaching refunds.
This part of refund policy is applied to all standalone products.
2 Refundable cases. In general cases, we will refund your order if you used a downloadable product fairly and it did not meet your need. This satisfaction guarantee is valid during 30 days from the moment of purchase providing all below mentioned conditions are satisfied.
2.1 Duplicated orders. Duplicated order will be refunded per initial request.
2.2 Major errors and technical problems. If you encounter major technical problem or
incompatibility we’ll give you full refund.
2.3 Our product does not address or fix the problem it is supposed to address according to its description. In this case you should write to eoreilly@strategicL2.com and provide a detailed description of how you used the product and the outcomes achieved.
2.4 Please allow up to 30 business days for product refunds.
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